Easy Victories

[ralphmelton]

Tonight's conversation with the bank providing my Visa card went much like this:

Me: I don't think I deserve this late fee and finance charge. The due date was November 15, and the transaction record on my statement shows that I paid on November 15, even though the account summary on the website says that I paid on November 17.
Her: You're right; it's not supposed to do that, but sometimes something gets bogged down. I'll remove those charges; you'll see a credit on next month's bill.
Me: Thank you very much. I'm completely satisfied.

It was not a contentious discussion by any stretch of the imagination. But I felt a real sense of jubilant victory over the forces of iniquity anyway.

Comments

[ralphmelton.livejournal.com]

Postscript: I managed to find last month's statement after all, and the due date was November 13, not November 15. I feel rather sheepish now, and my sense of victory over the forces of iniquity is certainly compromised. But I feel very glad that I didn't argue with her!

[cellio]

Sometimes the forces of inquity just goofed. They're not always evil. :-)

It's always best to try non-contentious first; when it works it's more pleasant all around, and the customer-service rep gets a break from all the people who don't follow that approach.